Privacy Policy

Information We Collect

We may collect and process the following categories of information when you interact with Megalodon CRM:

• Personal information such as your name, email address, phone number, company details, and payment-related information when you register for an account, request a consultation, purchase a product or service, or contact support.
• Technical and usage information such as IP address, browser type, device data, referring pages, approximate location data, and details about how you use our website or services.
• Communication data including messages, attachments, support requests, or commercial correspondence sent through email, forms, messengers, or other contact channels.
• Cookie and tracking data collected through cookies, tags, pixels, analytics tools, or similar technologies, subject to your settings and applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by law. If you believe a child has provided personal data to us, contact us so we can review and delete it where appropriate.

How We Use Information

We use personal information to provide, operate, maintain, secure, and improve our website and services. Depending on the context, we may process data to:

• perform contracts, process transactions, issue invoices, and deliver requested products or services;
• respond to inquiries, provide customer support, and manage business communications;
• maintain service quality, troubleshoot issues, prevent fraud, and protect our systems and users;
• send service-related notices and, where permitted or consented to, marketing communications, updates, or promotional offers;
• analyze performance, audience behavior, and campaign effectiveness to improve our site, content, and advertising strategy.

Where required by applicable law, including laws of Georgia, the European Economic Area, the United Kingdom, or certain US states, we rely on an appropriate legal basis such as contract performance, legitimate interests, legal obligation, or your consent.

Cookies, Analytics, and Advertising

We use cookies and similar technologies to keep the site functioning, understand how visitors use the site, and improve marketing performance. Some cookies are essential, while others may support analytics, personalization, or advertising.

• You can manage cookies through your browser settings and, where implemented, through on-site consent tools.
• Where required by law, we ask for consent before placing non-essential cookies or using data for targeted advertising.
• You may opt out of marketing emails at any time through the unsubscribe link or by contacting us.
• Residents of certain US states may have the right to opt out of targeted advertising or certain data sharing activities, subject to legal exceptions.

If we use third-party analytics, advertising, or tag management providers, those providers may process technical information according to their own privacy terms and your consent settings.

Sharing and Disclosure of Information

We do not sell your personal information for money. We may disclose personal information only where necessary and appropriate, including in the following cases:

• Service providers that support payment processing, hosting, analytics, communications, customer support, security, or business operations, subject to contractual safeguards where required.
• Legal obligations when disclosure is required to comply with law, court order, lawful government request, regulatory process, or to protect rights, safety, and property.
• Business transactions such as merger, acquisition, restructuring, or sale of assets, where data may be transferred as part of the transaction subject to applicable law.
• With your direction or consent when you ask us to share information or clearly authorize such disclosure.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or regulatory requirements.

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Your Rights

Depending on your location and applicable law, you may have the right to request access to personal information we hold about you, ask for correction, deletion, restriction, portability, or object to certain processing. You may also withdraw consent where processing is based on consent, without affecting prior lawful processing.

• request confirmation of whether we process your personal information;
• request access to, correction of, or deletion of your data;
• request restriction of processing or object to certain uses, including some direct marketing activities;
• request a copy of certain data in a portable format where legally applicable;
• lodge a complaint with the relevant supervisory or data protection authority in your jurisdiction.

We may need to verify your identity before fulfilling certain requests, and some rights may be limited by law, contractual obligations, fraud prevention needs, or legitimate recordkeeping requirements.

International Transfers and Third-Party Links

Your information may be processed in countries other than the one where you are located, including by service providers that support our operations. Where required by applicable law, we use appropriate safeguards for cross-border transfers.

Our website may also contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies before submitting personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. The revised version becomes effective when posted on this page unless stated otherwise.